If you added your Google account to your phone, make sure you know the Gmail address and password for that account. ![]() Make sure that any changes you made to contacts or calendar are synced to an account. If your phone works and you can unlock it, be sure to:Ĭopy your photos, videos, and music to a computer or to cloud storage. App settings and data (including text messages).Resetting your phone erases all data and brings it back to out-of-the-box condition. Note: The forced restart or reboot will not delete any data on your phone. ![]() ![]() Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence. In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart on the device by following the steps below.
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